Have a question or need help with Frame? Check the frequently asked questions below or reach out to us directly.
Frame uses AI to generate realistic images of you wearing different eyewear. You create a facial portrait using your device camera, choose a frame, and the AI generates a try-on image showing how the glasses look on you.
Yes. Your photos are sent to our AI partners only to generate try-on images and are not stored after processing. Photos are transmitted over encrypted connections (TLS) and are never used to train AI models. You can delete your portraits and account data at any time. See our Privacy Policy for full details.
Frame offers weekly and monthly subscription plans through the App Store. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period. You can manage or cancel your subscription in your iPhone Settings > Apple ID > Subscriptions.
Open your iPhone Settings > tap your name (Apple ID) > Subscriptions > Frame > Cancel Subscription. Your access continues until the end of the current billing period.
Gems are an in-app currency used to generate try-on images. Subscribers receive gems as part of their plan. Additional gem packs will be available for purchase in a future update. Gems are non-refundable.
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and follow Apple's refund process.
Open Frame > Settings > Delete Account. This permanently removes all your data including portraits, try-on results, and account information from our systems.
Try the following steps:
If the issue persists, contact us with a description of the problem and your device model.
If you can't find the answer to your question above, we're here to help. Send us an email and we'll get back to you as soon as possible.
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